Chapter 032

Operations, maintenance and support

Monitor the application and prepare safe maintenance and support cases.

Monitoring

/healthz provides liveness; /readyz includes database readiness. Monitor disk space, backups, license, email test and server logs.

System settings — SMTP, timezone, user email and AI settings.

Maintenance

Schedule restore, global configuration and large imports outside active editing. Back up first and smoke-test sign-in, projects, editor, synchronization and export afterwards.

Support case

Provide timestamp/timezone, role, project, URL, IDs, expected/actual behavior and reproducible steps. Never include passwords, API keys, session cookies or confidential patient data.